Warranty

One Year Standard Warranty For All New Products!


Average Dad Tech offers 12 months warranty on mobile phones and tablets, providing customers with the confidence and security when shopping on our website. All you need to pay is to ship the device to our address.

Upon receiving and accepting your payment, we will provide you with cover for your purchase(s) as stated in this warranty.

The warranty warrants the product to operate according to manufacturer's specifications for the period as stated above from the date of order.
Please note that some of our products are imported goods and may not come with manufacturer's warranty; instead we will cover the warranty through our own company.

What is covered:

  • 12 months and labour costs for the repair of a manufacture defect or fault in production, which leads to product malfunctioning.
  • 12 months and labour costs for the repair of a fault in the material of the product, which leads to product malfunctioning.

 * Physical damage on display screen is considered as accidental damage by most manufacturers. Labour and parts incurred will always be charged under warranty, while we will cover return shipping.

General Terms

All warranty requests must be submitted formally by email to our support team at magpie160784@gmail.com
It is recommended to copy down the item serial number (IMEI for mobile devices) of your product and this should be mentioned in any communication with us.


Once the product is returned, we will ensure the safety of your product(s) while it is in our possession. However, whilst every effort will be made to return your product (and accessories, such as charger, memory card, etc...), Average Dad Tech cannot accept any liability, nor pay any compensation for the loss of a particular item. You should not ship out any accessory not required for the repair unless instructed by us to do so.

General Exclusions (on what's NOT covered by warranty)

  • Wear and tear
  • Damage caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions
  • Any accidental or malicious damage
  • Any damage due to exposure to moisture, dampness or extreme thermal environment conditions
  • Improper usage, storage or handling of the product 
  • Any damage due to operating with incorrect or irregular power (electric voltage) supply
  • Any breach of the terms and conditions of this warranty or the contract terms
  • External causes out of our control which may include accidents, fire disasters or burglaries 
  • Repair or cleaning carried out by unauthorized personnel
  • Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract 
  • Correction of errors for any non-Wonda Mobile or original manufacturer proprietary software (such as rooting/flashing of phone ROM)
  • Loss or damage of data 
  • Attaching the product to a network not approved by us, or if you have made changes to your operating or network system
  • Not installing any error correction that is issued for the software
  • Use not as intended
  • Damaged Display on Screen (LCD) due to improper usage
  • Non-Manufacturer defect on Lenses
  • Liquid damage
  • Damage due to improper packing during shipment to service center or service agent

 

 Thanks

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